ENWtopictag: conversations

The 4 types of engineers

Challenge Are you seeing yourself in the same way that your customer’s are seeing you? Most people think that they are being valuable and helpful. But what does your customer, colleagues, and team leader think? What about the next customer you’re about to speak to? We might need to make some adjustments. Solution Video: 4 …

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How to boost your listening

Challenge Proper accurate listening is really hard! You hear me? Especially for problem-solving engineers itchy to solve what they think is going on before the customer can finish their next sentence! Here’s how to demonstrate active listening, a vital skill. Solution Video: 6 m 35 s Actions Just practice. Pay attention to how well you’re …

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STS Call Planner

Challenge We want a simple tool that gets us to apply REVOD in our conversations, methodically. Solution Video: 2.5 mins Resources STS Call Planner – one pager toolDownload Actions Print it out (or make your own version) and use it! Use it for a challenging conversation in your personal life. Important One thing I’ve experienced …

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