The Customer Journey

Challenge What promise are we making our customers? Solution Video: 3.26 mins Resources The full completed customer journey diagram is coming soon! Actions As soon as it’s available, get clear on your part of the promise to your customers Decide how you’re going to keep that promise and exceed it where you can. How will …

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Quick review of workshop 1

Challenge How to bring what you learned from workshop 1 back to the surface! Solution Video: 5.5 mins Resources What have you learned? Please take a minute or two to output what you’ve learned. Then complete the actions below the quiz. Actions Flick through your workbook Schedule to check that the question you asked yourself …

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