Challenge What’s a simple way to keep testing value rather than guessing? And to show the customer that you are indeed focused on value to them? Solution Video: 2 m 19 s Actions Just get this one going! Start asking ‘would it be useful if..’ to people other than your customers. Build the mindset and …
Challenge How do you transition from building rapport into the main part of your conversation (whilst still building rapport)? Simple. Start with this… Solution Video: 2 m 57 s Actions Get crystal clear on the situational questions you should ask customers. Many of these will be related to your triage, but whatever your level of …
Challenge Customers commonly complain that people serving them don’t seek hard enough to understand their situation. Questions are so powerful when the right questions are asked in the right ways at the right times. Questions don’t just help you to gather information. They can help customers to think about their buying and service options in …
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