Challenge How to handle resistance and pushback in conversations Solution Video: 4 m 20 s Actions Consider the pushback you may commonly get Decide which you want to be prepared to handle effectively Think through how you would re-visit REVOD to tackle each Design any specific phrasing that you think would really help move the …
Challenge How do we start our conversations strong, creating instant buy-in, steer through awkward parts of conversations and increase our influence? Solution Video: 6 m 49 s What have you learned? Actions Notice when you or others do this Pick out the more challenging parts of your typical customer conversations. Consider the start, turning the …
Challenge How do we open conversations, create instant trust, and make things flow? Solution Video: 6 m 1 s What have you learned? Actions Notice when people are in rapport (and when they’re not) Notice the gap between you and others when you talk What are they seeing, thinking and feeling? Can you mirror their …
