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Understanding your value

Challenge Value is commonly misunderstood by both service providers and customers. And yet everything hinges on value. Getting this right will positively impact your approach, help your customers, and give you better perspective around value in your personal life too. Solution 2 videos: total running time 8 m 30 s Video 1: 3 m 32 …

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The bullseye of STS

Challenge Eyes on the prize! What’s the direct line to the goal here? Solution Video: 1 m 28 s Actions Repeatedly focus on: Customers want you to be ‘the best!’ (for them). How can you increase your chances of being the best for them? What one thing could you purposefully improve to head in that …

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