3 ways to get better results faster

If your goal is a ‘better’ experience for your customers and a better experience for you as you work, it’s useful to determine what ‘better’ means to you both.

For you, it might mean that you get better results faster. Or perhaps just more easily or enjoyably.

Once you’re clear on what improvement you’re interested in, it’s useful to then learn some different ways that you might realistically achieve that. Ways that are within your reach, that suit your style, and that seem sensible to you.

Then it’s a case of understanding them, trying them out, refining them and noticing how they change things for you and your customer.

If it appears to work, you’ll probably do more of it. If it doesn’t, you’ll have a choice of trying something else, or perservering if you think it might be a case of practice (it usually will be!)

And you can loop back with your line manager or colleagues to keep a spotlight on the improvement you’re trying to make. You can self-evaluate, and you can ask for their perspectives too.

Given this approach, I have three suggested ways that you might want to navigate and get the best from this content in order to get the ‘better’ results you want as efficiently as you possible can.

They are:

  1. Work through the lessons in order and build your understanding as you go. Ensure that you do the activities with your peers, and don’t be the one who lets them down! They may value the idea of improving their skills more than you, but your help and support is needed.
  2. Focusing fully on your HIA ‘high impact area’. Determine what you and your line manager think it is, access the right lessons (use search and tags to find), follow the action plan and evaluate your improvements. Repeat.
  3. JIT ‘just in time’ learning. This is where you face a situation to perform, you quickly access the relevant lesson, get what you need, and get out much like a bank raid. (I call it a ‘learning raid’). This is how you typically learn from Google and YouTube when you want to learn how to tackle a problem.

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