Challenge How do we start our conversations strong, creating instant buy-in, steer through awkward parts of conversations and increase our influence? Solution Video: 6 m 49 s What have you learned? Actions Notice when you or others do this Pick out the more challenging parts of your typical customer conversations. Consider the start, turning the …
Challenge How do we open conversations, create instant trust, and make things flow? Solution Video: 6 m 1 s What have you learned? Actions Notice when people are in rapport (and when they’re not) Notice the gap between you and others when you talk What are they seeing, thinking and feeling? Can you mirror their …
Challenge What is the biggest challenge I’ll be up against? (Not just in STS, but in life too perhaps?) Solution Investment: 3 m 06 s Actions Repeatedly focus on two things: Continuously pay attention to, “where’s the gap here between us?” Take active steps to close that gap and you’ll gain more trust, more influence, …
Challenge Eyes on the prize! What’s the direct line to the goal here? Solution Video: 1 m 28 s Actions Repeatedly focus on: Customers want you to be ‘the best!’ (for them). How can you increase your chances of being the best for them? What one thing could you purposefully improve to head in that …
Challenge We want a simple tool that gets us to apply REVOD in our conversations, methodically. Solution Video: 2.5 mins Resources STS Call Planner – one pager toolDownload Actions Print it out (or make your own version) and use it! Use it for a challenging conversation in your personal life. Important One thing I’ve experienced …
Challenge Sometimes you need to emphasise something, give something weight, tone something down, or make it ‘OK’ or safe to say something important that might feel awkward to say. This technique solves all of that. Solution 3 videos: total running time >8 mins Video 1: 1 m 36 s Video 2: 4 m 32 s …
How to position and emphasise what you say, and make it ‘safe’ to say anything Read More »
Challenge We want to maximise value for each and every customer, consistently, through our conversations. Solution Video: 5 m 18 s Resources REVOD frameworkDownload What have you learned? Two simple but important questions… Actions Understand why it works Commit REVOD to memory (‘Dover’ backwards) Learn each step in detail using the rest of this e-course …
Maximising value conversationally – REVOD framework Read More »
