rejection

When customers and colleagues are in denial

Pay-off: you might just crack that tough nut who’s in denial Investment: 7 minutes Sign up to weekly posts here Ooh, this is a tricky one isn’t it? Now, let’s be clear, I’m no expert in dealing with ‘denial’ as such. Having said that, the nature of my work means that I work with people …

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A simple way to win people over

Pay-off: shift your focus to this and you’ll become more persuasive Investment: 3 minutes Sign up to monthly posts here As with most of the ideas on this blog, this one applies to anyone – that’s you – not just people in sales. This tip applies when you’re interacting with other people and you need …

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One way to remove buying resistance

(And how to help people avoid acting like jerks!) Pay-off: get this right, and you’ll find selling a lot nicer Investment: 3 minutes Sign up to weekly posts here Every day I work with people struggling to sell. Less often I work with people who sell well. Makes sense. I learn a hell of a lot from …

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What to do when prospects are too busy to talk

Pay-off: engage more prospects, more successfully Investment: 4 minutes Sign up to weekly posts here You might have seen the cartoons below. Frustrated salespeople share them on social media for light relief. Clearly, there’s some truth in them. And they’re amusing. But keep in mind that while you’re busy laughing at them, the next person could be …

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How to sell without being pushy

Pay-off: do this and you’ll get lots more yeses Investment: 4 minutes Sign up to weekly posts here No one likes pushy. Pushy pushes people away. Systems scientist, Peter Senge said, “The harder you push, the harder the system pushes back.” So, at the risk of stating the obvious, if you’re receiving push back, you must be …

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To anyone who is uncomfortable selling themselves

Pay-off: become more comfortable selling Investment: 40 seconds Sign up to weekly posts here To anyone who is uncomfortable selling themselves: You’re smart You’re not pushy You’re good at your job You want to help You’re a problem solver You’re a good person You’re professional You’re reliable You’re organised You’re trustworthy You’re honest You care And you’re glad you’re …

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How to write a follow up email after getting no response from your client

Pay-off: how to master the sales follow up and turn ‘no response’ into business Investment: 10 minutes Sign up to weekly posts here So, you’re feeling ignored, and you want to know how to write a follow up email after getting no response from your client? And presumably, it’s not just any follow up email you want. No, …

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The worst advice your mum gave you

Pay-off: flip this on its head and you’ll help and earn co-operation from others from now on Investment: 2 minutes Sign up to weekly posts here “Treat others how you would like to be treated”, your mother once told you. You liked that idea. It made perfect sense. So as best you could, you did it. Which …

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